General

These terms and conditions will apply to all transactions placed online or by phone with Mallory Grant Ltd. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.

Orders

We are pleased to accept orders by any of the following methods. Online transaction via secure server or by Mail or Telephone. 

Most babywear items are zero rated for VAT but the web price includes VAT at 20% where applicable *. To calculate the tax free value of the goods divide the price shown by 1.20.

Delivery information

Your order will be delivered by Interlink couriers.  Delivery is free of charge for orders for 10 or more garments. There is a "small order" charge of £8.33 plus VAT for orders of less than 10 pieces.

Our courier delivery is next working day within mainland UK .  Addresses in Northern Ireland, the Isle of Man and off shore islands are two day delivery.  We cannot process orders online for other areas at present.

All deliveries need to be signed for.

Orders will be dispatched within two working days of receipt.

In the event that we are unable to supply your goods, we will inform you immediately and advise you of the expected delivery date or suggest an alternative.  In the event of any goods delivered by us being damaged in transit, shortage of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt.

If we receive no such notification the customer will be deemed to have accepted the items as satisfactory.  Mallory Grant cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.

Returns and exchanges.

If you are unhappy with our service or with your online order for any reason, please contact us immediately:

• We offer a full credit on returned items.
• The cost of carriage will be covered by Mallory Grant
• You have 30 days from receipt in which to return your order.

We want you to be entirely satisfied with every order placed for Emile et Rose garments and we are proud of the quality, range and advice that we offer.  If you are not happy with your order, please contact us within 5 working days from delivery.

• Contact us via Email or by phoning 01392 677555
• Return it to us with the products' original packaging and labels within 30 days of receipt.
• Only full outfits, as originally sold, will be accepted for return - please do not return part sets as we cannot credit these.
• All goods to be in a new and unused condition together with a copy of your original order
• We recommend that all items returned to us are sent by Royal Mail standard post with a proof of posting.
• Include your full address with telephone number and email address.
• Please also include the Reason for the Return
• If you feel the goods are faulty please contact us immediately so that we can resolve the matter.        The above conditions also apply.

Products, prices and content

Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product due to technical limitations, some colours may vary.

All prices are shown in pound sterling (£)  and are inclusive of UK VAT  at the current rate unless clearly stated.

Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

Any information displayed on our web site or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

We reserve the right to alter our prices and specifications without notice.

Ownership of goods

All items supplied to the customer remain the property of Mallory Grant Ltd until final payment of all sums owing in respect of those goods has been received in full by us.

Comments and complaints

If you wish to comment or complain about any aspect of your dealings with us please write to Mallory Grant ltd, 42, Fore Street, Topsham, Nr Exeter, Devon EX3 0HU  - 01392 677555- info@emile-et-rose.co.uk  We will reply within two working days of receipt.

Privacy policy

We will collect and store any personal data that you may volunteer whist using our services, e.g. placing an order, joining our e-mail newsletter or entering a prize draw or competition.

The type of information that we will collect will include - Your title and name, known address, contact telephone numbers and e-mail addresses. No payment details will be retained by us. Details may be forwarded securely to other parties in order to fulfil this order only. 

We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with information to keep you up to date on products, services or promotions we run from time to time. We may also use your information to contact you for market research purposes by email, phone or mail. You can opt out of this at any time, either by writing or emailing us.

Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data. An opt-out option is available by clicking on the unsubscribe link in the newsletter we may send you.

In addition to the Information that you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small files stored within your web browser from our website. Cookies do not collect personal information about you nor do they allow us to access your computer in any way. All information is collected lawfully and in accordance with the Data Protection Act 1998 .

We use tracking cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and no personally identifiable information is stored.

You can choose to accept or decline cookies. All web browsers automatically accept Cookies, you can modify your browser security settings to block Cookies although you should be warned that changing Cookie settings can adversely effect the performance of our website.

Links to other websites

Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies these websites / services may have in place and advise that you use caution and refer to these websites' own Privacy statements and terms.

Security

We would like you to be confident about ordering online, we use secure socket layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.

Copyright ©

The contents of this site and other publications from Mallory Grant Ltd are owned or licensed to Mallory Grant Ltd or are used with permission by the owner, Reproduction is strictly by permission only.