We remain open to all our customers - now with free UK delivery
As we all work through these difficult times, due to the Covid-19 virus, we wanted to update you on how we are managing the situation here at Emile et Rose.
We are working together to still deliver the best service possible for all our customers and employees; ensuring we keep up to date with the latest government guidelines and following them accordingly. All orders placed on our website are still being processed. Our office and warehouse team have increased hygiene measures and are following social distancing measures.
To ensure we can continue to provide the best service possible we have made a few changes, these are outlined below and will be updated regularly.
To make life that little bit easier we are now offering free UK delivery on all orders.
Click and collect from our office will not be available at this time.
Saturday delivery is still availble but it is not guaranteed by 1pm.
For all europe/international orders we will check the service is still running before shipping your order and contact you if it is not. Your order can then either be held until the service returns to normal or refunded in full. Please bear in mind that some services may be slower than usual at this time.
Please note courier delays are out of our control at this time.
Returns & Exchange
Returns and exchanges have been extended for 3 months for all orders placed from 1st March 2020.
We will continue to review this and adjust it accordingly.
In order for your refund or exchange to be processed, all items must be returned to us as received, in original packaging with hanger, unworn and with all labels still attached.
If you ordered an item for a christening or baptism which can no longer go ahead we will exchange all garments bought from 1st January 2020.
Our customer service team are still available and here to help.