Emile et Rose

UK Customers

Where items are available for immediate dispatch, we aim to send all orders placed before 12 noon the same day (Monday to Friday, excluding UK public holidays).

No orders are processed over the weekend or on UK public holidays at all. During these periods there might be a slight delay in your order being processed for delivery. Once processed our transit times are as per below.

Our normal delivery options (outside of Christmas and bank holiday periods) are shown below:

UK Delivery Options

Delivery Method Transit Times Cost
UK Standard Delivery 2-3 Working Days £3.95 (Free on orders over £50)
UK Express  Delivery

Next Working Day (if ordered before 12 noon Mon-Thurs)

If you place your order after 12 noon on a Thursday your parcel will be delivered on Monday.

UK mainland only, excluding AB31-35, AB41-54, G83, PH15-18 and TR21-25. N. Ireland, Highlands & off-shore - service to these areas is two working days.

 £6.50 (Free on orders over £120)
UK Saturday Priority Delivery

Delivered on Saturday by 1pm (if ordered before 12 noon Fri) 

UK mainland only, excluding Jersey and Guernsey and AB31-35, AB41-54, G83, PH15-18 and TR21-25.

N. Ireland: Saturday delivery not guaranteed.

Highlands & off-shore: delivered Monday.

 £12

 

UK Standard Delivery

We use Royal Mail 1st Class Mail as our standard delivery option. Most customers will receive their parcel in 2 to 3 working days, this service is not trackable. If your parcel has not reached you within 15 working days after dispatch please contact us via email. If your order has a high value we may choose to use the courier service described below.

UK Express Delivery

Express Delivery takes 1 working day to reach you after dispatch and is fully tracked. We use either DPD Local, or Royal Mail, depending on the weight, value and destination of your parcel. You should expect your parcel to be delivered between 8am and 6pm. If your item has been dispatched via DPD Local, they will send you an email or text on the day of delivery with a 1 hour delivery window in which they aim to deliver in if you have provided these details. Your email or text should include instruct to rearrange deliver if you are not in. If your driver attempts to deliver your parcel and you are not in they may leave it with a neighbour or in a safe place. UK mainland only, excluding AB31-35, AB41-54, G83, PH15-18 and TR21-25. N. Ireland, Highlands & off-shore - service to these areas is two working days.

Tracking your order
If your place your order using our Express Delivery service you will be sent an email from DPD Local or Royal Mail with the tracking information.

(Please remember that UK Standard Delivery and Standard Airmail cannot be tracked during transit)

Saturday Priority Delivery (UK)

UK Saturday Delivery will be dispatched via Royal Mail Saturday Guaranteed Special Delivery. You can place your order any time up to 12 noon on Friday for delivery before 1pm on Saturday. All orders received after noon 12 noon on Friday will be held for dispatch the following Monday. This service is limited to parcels weighing less than 1.5kg.

 

International Delivery Options

Cost: £7.50

Transit Time: 5 - 7 working days

Cost: £12

Transit Time: 7 - 10 working days

Cost: £15

Transit Time: 7 - 10 working days

Cost: £20

Transit Time: 7 - 10 working days

Austria

Belgium

Bulgaria

Switzerland

Cyprus

Czech Republic

Germany

Denmark

Spain

Estonia

Finland

France

Greece

Croatia

Hungary

Ireland

Italy

Lithuania

Luxembourg

Latvia

Malta

Netherlands

Poland

Portugal

Romania

Slovakia

Slovenia

Sweden

Australia

Bangladesh

Canada

Indonesia

India

Cambodia

Monaco

Maldives

Nepal

New Zealand

Seychelles

United States

Aruba
Afghanistan
Angola
Anguilla
Albania
Andorra
Argentina
Armenia
Azerbaijan
Burundi
Benin
Burkina Faso
Bahrain
Bahamas
Belarus
Belize
Bermuda
Brazil
Barbados
Botswana
Central African Republic
China
Cameroon
Congo
Colombia
Costa Rica
Cayman Islands
Djibouti
Dominican Republic
Algeria
Ecuador
Egypt
Eritrea
Faroe Islands
Gabon
Georgia
Guinea
Gambia
Guinea-Bissau
Equatorial Guinea
Guatemala
Guyana
Hong Kong
Haiti
Israel
Jamaica
Jordan
Japan
Kenya
Kuwait
Lebanon
Liberia
Liechtenstein
Sri Lanka
Morocco
Madagascar
Mexico
Macedonia, the former Yugoslav Republic of
Mali
Myanmar
Montenegro
Mozambique
Mauritania
Mauritius
Malawi
Malaysia
Namibia
Niger
Nicaragua
Norway
Pakistan
Panama
Peru
Philippines
Puerto Rico
Qatar
Rwanda
Saudi Arabia
Senegal
Singapore
Solomon Islands
Sierra Leone
El Salvador
San Marino
Serbia
Suriname
Swaziland
Chad
Togo
Thailand
Tajikistan
Tunisia
Turkey
Taiwan, Province of China
Tanzania, United Republic of
Uganda
Ukraine
Uruguay
Viet Nam
Zambia
Zimbabwe

 



Bosnia and Herzegovina
Bolivia, Plurinational State of
Brunei Darussalam
Chile
Dominica
Ethiopia
Fiji
Gibraltar
Guadeloupe
French Guiana
Iceland
Kazakhstan
Kyrgyzstan
Kiribati
Macao
Moldova, Republic of
Mongolia
Martinique
Mayotte
New Caledonia
Paraguay
French Polynesia
Turkmenistan

United Arab Emirates

Uzbekistan
Venezuela, Bolivarian Republic of
Vanuatu
Samoa
South Africa

We currently can not deliver to the countries listed below.

If you wish to discuss us delivering to one of these countries please email hello@emile-et-rose.co.uk and we will try and help.

Åland Islands, Netherlands Antilles, American Samoa, Antarctica, French Southern Territories, Antigua and Barbuda, Saint Barthélemy, Bhutan
Bouvet Island
Cocos (Keeling) Islands
Côte d'Ivoire
Congo, the Democratic Republic of the
Cook Islands
Comoros
Cape Verde
Cuba
Christmas Island
Western Sahara
Falkland Islands (Malvinas)
Micronesia, Federated States of
Ghana
Grenada
Greenland
Guam
Heard Island and McDonald Islands
Honduras
British Indian Ocean Territory
Iran, Islamic Republic of
Iraq
Saint Kitts and Nevis
North Korea
Laos
Libya
Saint Lucia
Lesotho
Saint Martin
Marshall Islands
Northern Mariana Islands
Montserrat
Norfolk Island
Nigeria
Niue
Nauru
Pitcairn
Palau
Papua New Guinea

Oman

South Korea
Palestinian Territories
Réunion
Russia
Sudan
South Georgia and the South Sandwich Islands
Saint Helena, Ascension and Tristan da Cunha
Svalbard and Jan Mayen
Somalia
Saint Pierre and Miquelon
Sao Tome and Principe
Syria
Turks and Caicos Islands
Tokelau
Timor-Leste
Tonga
Trinidad and Tobago
Tuvalu
United States Minor Outlying Islands
Vatican City
Saint Vincent and the Grenadines
British Virgin Islands
U.S Virgin Islands
Wallis and Futuna
Yemen

 

International Delivery (EU Countries)
For EU parcels we use either Royal Mail, Hermes or DPD this should take 5-7 working days to be delivered if your parcel has not reached you within 15 working days after despatched please contact us.

International Delivery (Outside EU)
We send orders to destinations all over the world. Please see the above table for more information. International deliveries are sent using Royal Mail, FedEx or Hermes.

Customs / Import Duties
For overseas orders please note that there may be additional tax, customs or import duties levied to you by your government once your parcel reaches your country. We do not have any control over these charges and unfortunately cannot predict what they may be, so you may wish to contact your relevant authorities before placing your order to clarify if this will be the case. We regret that we cannot accept responsibility or reimburse any such duties, tax or customs charges. If they are not paid and the parcel is then returned to us, we may be charged for the return of your package; this return delivery charge will be deducted from any refund value or will need to be paid for before any re-shipment can be arranged.

WE CAN NOT DELIVER TO PO BOXES OUTSIDE OF THE UK.