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Returns and exchanges must be made within 28 days of receiving your order. In order for your refund or exchange to be processed, all items must be returned to us as received, in original packaging with hanger, unworn and with all labels still attached.

UK Customers

To return your items simply complete the returns form enclosed with your order, repackage the items and send your items back to us using the pre-paid Royal Mail returns label, also enclosed with your order.

Please note: Once we receive your return, you will receive a refund minus a £2.50 handling fee.

All return costs from international countries are non refundable.

If you have lost or you have not received your pre paid returns label please click here to download a new one

Please allow up to 14 days for the refund to show in your account from receipt of return.

If you choose not to use the returns label, we recommend you use a recorded service so your parcel can be easily tracked. We cannot be held responsible for any lost parcels.

Should we receive your return after the 28 day returns period you will only be eligible for an exchange.

Faulty or Defective Items

Every care is taken to ensure items are checked, however, very occasionally faults or defects can occur. Please return the garments with the completed form as outlined above, stating whether you would like a refund or exchange. Once the garment has arrived back with us we process your refund or exchange with 14 days.

Exchanges

All UK customers can exchange items within 28 days of receiving their order and we do not charge additional postage on exchanges for UK customers.

If you wish to do this, please complete the ‘exchange’ box on the returns form included with your order, attached the pre-paid returns label to your parcel and take to your nearest post office.

We aim to send out all exchanges within 14 days of receipt.

Please note we cannot process exchanges from outside of the UK, if you live outside of the UK please return your item and purchase the alternative you require via the website.

Cancelling your order

You may cancel your order before it has been dispatched. After this time our returns policy below will apply. For cancellations please send an email including your order number to hello@emile-et-rose.co.uk or phone +441392 677555

Any garments that have been bought from our stockists should be returned to the stockist directly.