Terms & Conditions

As with all terms and conditions, these get a bit technical and we apologise if they sound rather formal. However, they are relatively standard and designed to enhance your online shopping experience and make it as easy and secure as possible.

General Information

The Emile et Rose brand and website is owned by Mallory Grant Ltd,  The Granary, Highfield Farm, Topsham, Exeter, EX3 0BY, United Kingdom

Mallory Grant Ltd is registered in England 04284331. VAT Registration No: 787 065 001.

The terms do not affect your statutory rights.

You must be eighteen years or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.

Registering with us

You warrant that all details you provide to emile-et-rose.co.uk for the purpose of ordering or purchasing goods, are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

You agree that e-mail can be used as a means of communication.

During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password. You must make every effort to keep your password safe and should not disclose it to anyone.

It is a crime to use a false name or a known invalid credit card to order. Anyone caught deliberately entering an incorrect or fictitious order will be prosecuted.

Ordering

When placing an order, you agree that any and all information given is accurate and complete.

All orders are subject to acceptance and product availability. While we endeavour to keep the website up to date on a daily basis, occasionally during busy periods, an item may show as In Stock when it has already sold out.

We reserve the right to refuse any orders for goods which we believe are being purchased for resale or for trade use. We only supply the Items for domestic and private use. If you are not a consumer, & would like to become an Emile et Rose stockist, please contact us here.

All prices listed on emile-et-rose.co.uk are correct at the time of entering the information, however we reserve the right to change prices of any product at any time. All prices include sales tax.

Your Order only constitutes an offer to purchase Goods from us, and does not form a binding contract until accepted by us. Your order is accepted and a contract is formed between Emile et Rose and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Emile et Rose, nor at the point in time that you receive an email from Emile et Rose acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Emile et Rose or may be cancelled by you. 

If your order has not been accepted, you will receive an email or call from us telling you the reasons why.

Delivery

The delivery period stated within which you will receive your order is approximate. Goods will be sent to the delivery address given by you in your order. If you are ordering more than one item, your goods may be sent to you in more than one parcel.

Payment

Emile-et-rose.co.uk accepts most major credit/debit cards. You may also pay using your PayPal account, Shop Pay, Apple Pay, Google Pay & Klarna.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3
  • Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Cancelling an Order/Returns Procedure

Please see details in our separate Delivery and Returns sections.

Copyright and Trademark

This website contains trademarked imagery. You may not copy, adapt, reproduce or otherwise, transmit any text, imagery or other content from the website for any commercial or public use. Any usage whatsoever requires prior written permission.

Promotions, Sales & Competitions

Price Reductions

As an online business our product prices often change due to seasonality, customer demand and stock levels. We are therefore unable to refund the difference in price when an item is purchased then goes down in price, this includes when it is reduced for a sale or promo event. 

We appreciate how frustrating this can be. If your item is still in its original condition, in line with our returns policy, you can return it and re-order the product at the new reduced price. Please note, we cannot guarantee that the product won't be purchased by another customer first. 

Free Toy Over £75

One free small Rose bunny or Emile bear soft toy gift per order over £75.

Free toy will be automatically added to your order. The choice of Bear or Bunny, and colour, will be made at our discretion. 

Total order value must be £75 or more after any promotion code and before delivery charges are applied.

If your order includes gift wrap and is £75 or over you will qualify for 2 free toys. In this case we will either include an alternative colour or you may receive a duplicate free toy.

Free gifts are non-refundable and non-exchangeable. 

Available while stock lasts. No cash alternative.

Free Toy with Gift Wrap

One free small Rose bunny or Emile bear soft toy with all gift wrap orders.

Free toy will be automatically added to your order. The choice of Bear or Bunny, and colour, will be made at our discretion. 

If your order value is £75 or over you will qualify for 2 free toys. In this case we will either include an alternative colour or you may receive a duplicate free toy.

Free gifts are non-refundable and non-exchangeable. 

Available while stock lasts. No cash alternative.

Email Subscription Discount

When joining our email mailing list you will be emailed a 10% off discount code.

10% off email discount code is for full price products only.

This discount is limited to one use per customer.

We reserve the right to cancel or change the discount code at any time.

This can not be used in conjunction with any other code or offer, this includes free toy. If you want to use your discount over having the free toy please remove it from your bag and then continue to checkout.

Influencer Discount Codes 

Codes shared by our social media influencers are restricted to full price products only. All codes valid for 12 months only.

Look Book & VIP Discount Codes 

Codes shared via our printed look books are restricted to full price products only and limited to one use per customer.

All AW21 Look Book codes are valid until 11:59pm 31st March 2022.

Can not be used in conjuction with any other offer.

Codes shared by our social media influencers are restricted to full price products only. All codes valid for 12 months only.

Modeling for Emile et Rose

When applying to model for us we collect details via Google Forms. We will then automatically add you to our email database for upcoming shoots. 

If your little one is selected to model for Emile et Rose you will be required to fill in a release form.