As with all terms and conditions, these get a bit technical and we apologise if they sound rather formal. However, they are relatively standard and designed to enhance your online shopping experience and make it as easy and secure as possible.
The Emile et Rose brand and website is owned by Mallory Grant Ltd, The Granary, Highfield Farm, Topsham, Exeter, EX3 0BY, United Kingdom
Mallory Grant Ltd is registered in England 04284331. VAT Registration No: 787 065 001.
The terms do not affect your statutory rights.
You must be eighteen years or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.
Registering with us
You warrant that all details you provide to emile-et-rose.co.uk for the purpose of ordering or purchasing goods, are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
You agree that e-mail can be used as a means of communication.
During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password. You must make every effort to keep your password safe and should not disclose it to anyone.
It is a crime to use a false name or a known invalid credit card to order. Anyone caught deliberately entering an incorrect or fictitious order will be prosecuted.
When placing an order, you agree that any and all information given is accurate and complete.
All orders are subject to acceptance and product availability. While we endeavour to keep the website up to date on a daily basis, occasionally during busy periods, an item may show as In Stock when it has already sold out.
We reserve the right to refuse any orders for goods which we believe are being purchased for resale or for trade use. We only supply the Items for domestic and private use. If you are not a consumer, & would like to become an Emile et Rose stockist, please contact us here.
All prices listed on emile-et-rose.co.uk are correct at the time of entering the information, however we reserve the right to change prices of any product at any time. All prices include sales tax.
Your Order only constitutes an offer to purchase Goods from us, and does not form a binding contract until accepted by us. Your order is accepted and a contract is formed between Emile et Rose and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Emile et Rose, nor at the point in time that you receive an email from Emile et Rose acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Emile et Rose or may be cancelled by you.
If your order has not been accepted, you will receive an email or call from us telling you the reasons why.
The delivery period stated within which you will receive your order is approximate. Goods will be sent to the delivery address given by you in your order. If you are ordering more than one item, your goods may be sent to you in more than one parcel.
If you wish to dispute delivery of your order, you have 14 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled. We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.
Emile-et-rose.co.uk accepts most major credit/debit cards. You may also pay using your PayPal account, Shop Pay, Apple Pay, Google Pay, Klarna and Clearpay.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay in 3
- Pay Later
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Choose Clearpay at checkout and pay in 4 interest-free instalments - make your first payment during checkout and the rest over 6 weeks.
Find out more about the Clearpay terms of service.
Cancelling an Order/Returns Procedure
Copyright and Trademark
This website contains trademarked imagery. You may not copy, adapt, reproduce or otherwise, transmit any text, imagery or other content from the website for any commercial or public use. Any usage whatsoever requires prior written permission.
Modelling for Emile et Rose
When applying to model for us we collect details via Google Forms. We will then automatically add you to our email database for upcoming shoots.
If your little one is selected to model for Emile et Rose you will be required to fill in a release form.
Please note that our gift boxes can only accommodate 2 garments MAX. If you are purchasing more items than this please update the quantity of gift wrap required within your bag at the checkout stage.
Also, some bulky outerwear and larger size garments will not fit within our gift boxes, in this instance they will be sent wrapped in tissue paper within our gift bag.
We cannot accept orders for gift wrap only, it must be purchased along with another product.
Our E-Gift Cards arrive with you instantly via email for forwarding to the recipient, with easy-to-follow instructions on how to redeem them at checkout. Gift cards come in various set values ranging from £20 to £200 and are valid for 12 months from the date of purchase.
Please note Emile et Rose E-Gift Cards can only be used online at www.emile-et-rose.co.uk and cannot be scheduled for delivery.
E-Gift Cards cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new E-Gift Card or be replaced after expiry.